Return & Refund Policy

• Refunds are not given, unless an item arrives damaged or defective.
• Returns are accepted within 5 days of delivery if the item is unopened and has not been installed. Accepted returns are exchanged or credited to your account as store credit, not refunded.
• Return shipping charges are paid by you.
• Custom, special-order and made-to-order items cannot be returned, exchanged, refunded or cancelled.

• We do not offer refunds for change of mind, for ordering the wrong part, or because an item is no longer needed.
• A refund is given only where an item arrives damaged or defective, or where we sent you the wrong item, and you report it under section 5. In those cases we will, at our discretion, refund, replace or repair the item.
• If we cancel your order because an item is unavailable or its price was shown incorrectly, we refund you in full, as set out in our Terms & Conditions.

You may return an item within 5 days of delivery if it is:

• Unopened, with its original packaging, seals, labels and tags intact.
• Not installed, used or test-fitted on any vehicle, and in the same condition you received it.
• Complete, with all accessories, hardware and manuals, and returned with the original invoice or order number.

Once we have received and inspected the item, we will offer you either an exchange for another item or store credit for the price you paid. Whether a return meets this policy is decided by Car Space at its reasonable discretion after inspection. We may refuse a return that is incomplete, opened, used, marked or damaged after delivery.

Store credit is valid for 6 months from the date it is issued, cannot be exchanged for cash, and can be used on any product or service from Car Space.

Unless they arrive damaged or defective (section 5), the following cannot be returned, exchanged or refunded:

• Any item whose packaging or seal has been opened.
• Any item that has been installed, used, test-fitted or modified.
• Custom, special-order and made-to-order items, including parts ordered specifically for you or your vehicle, and custom forged, drilled, painted or built wheels.
• Wheels mounted onto tyres, and tyres mounted onto wheels.
• Electrical and electronic items, including lights, sensors, control units, programmers and wiring kits, once opened.
• Sale, clearance and discounted items.
• Items bought on our Used Marketplace, which are sold by other users and not by Car Space.
• Labour, installation, fitting and services once they have been carried out.

• Please check your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order number and clear photos or video of the item and its packaging.
• Do not open further, install or use the item, and keep all packaging.
• Once we confirm the problem, we will refund, replace or repair the item at our discretion. In these cases we arrange the collection at our cost.
• Faults that appear after an item has been installed or used are handled as warranty claims (section 9), not refunds.

• For all returns other than those under section 5, you pay the shipping or pick-up charges to send the item back to us, and the charge to deliver any exchanged item to you.
• You can bring the item to us, send it yourself, or ask us to arrange a pick-up. If we arrange it, we will tell you the charge before collection.
• Shipping and pick-up charges are not refundable. Original delivery charges are not refunded.
• Pack the item securely. It remains your responsibility until it reaches us, so we recommend a tracked service for valuable items.
• Please do not send items back to the manufacturer.

An exchange follows the same rules as a return (section 3) and depends on availability. If the new item costs more, you pay the difference. If it costs less, the difference is given as store credit. Wheels and tyres exchanged for change of mind may carry a restocking fee of up to 30% where our supplier charges one; we will tell you the amount before you return them.

• You can cancel an order before it is dispatched. The amount paid will be given as store credit.
• Once an order has been dispatched, it cannot be cancelled, and the return rules in this policy apply.
• Custom, special-order and made-to-order items cannot be cancelled once ordered, and any payment or deposit for them is non-refundable.
• If you refuse a delivery, you pay the delivery and return charges, which are deducted from any store credit.

• Many products carry a manufacturer's or supplier's warranty. If a product develops a fault within its warranty period, contact us and we will help you make a claim.
• All warranty items are inspected. The manufacturer decides whether a claim is accepted and whether to repair, replace or refund. Car Space is not liable for claims the manufacturer rejects.
• Warranty does not cover wear and tear, consumables, accidents, misuse, incorrect fitting, lack of maintenance, or damage from improper storage or handling.
• Warranties are valid only for the original purchaser and are not transferable.

Contact us on WhatsApp or by email with your order number or invoice, the item, the reason for the return, and photos of the item and its packaging. We aim to reply within 48 hours. Please do not send an item back without our approval; items sent without approval may be refused.

Approved refunds are paid to your original payment method within 14 business days of our approval. Your bank may take a further 5–10 business days to show the refund. If it has not appeared, please check with your bank or card provider first, then contact us.

This policy does not affect your rights under UAE consumer protection law.

• Phone / WhatsApp: +971 50 193 6711
• Email: info@car-space.me